COVID-19: Managed Landlord Advice

* Update 2nd November 2020 at 10:00 – England Only *

This page is specifically for landlords under our managed service and should be read in conjuction with our General Landlord Advice page. Guidance comes through from the Government on a regular basis and we’ll be keeping these pages updated as often as we can.

All our staff are now working from home so it’s business as usual.

*IMPORTANT* – Please don’t enter into negotiations directly with your tenants regarding their rent payments – ask them to call us instead. We need to track all communications so we know what’s going on and can put plans in place once things start to return to normal. We will not make any arrangements for rent payments without your approval.

Maintenance, Safety Certificates & Inspections

If you are under our fully managed service, we’re just awaiting confirmed Government advice for the new lockdown but it appears that we can continue as normal as long as social distancing guidelines are followed.

In line with recommendations from Government and trade bodies, all mid-term inspections will be put on hold again until after the lockdown.


We are aware that both tenant and landlord incomes are already being affected.

We have reminded your tenants that they must continue to pay their rent, however we have asked them to contact us if they have concerns about their ability to meet their rent payments BEFORE the next payment is due.

If your tenant contacts us with concerns about their ability to pay their rent, we will be in touch.

Payment holidays may be offered to landlords with buy-to-let mortgages, on the understanding the benefit is to be passed to the tenant. You should contact your mortgage provider as soon as possible if you need to take a payment holiday.

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