COVID-19: Managed Landlord Advice

** Updated 13th May 2020 **

This page is specifically for landlords under our managed service and should be read in conjuction with our General Landlord Advice page. Guidance comes through from the Government on a regular basis and we’ll be keeping these pages updated as often as we can.

We have already contacted your tenant and have provided them with advice regarding this unprecedented situation. You can read our communication to your tenant here.

All our staff are now working from home so it’s business as usual, however due to the significant reduction in calls and enquiries at this time we’ll be reducing staff hours.

*IMPORTANT* – Please don’t enter into negotiations directly with your tenants regarding their rent payments – ask them to call us instead. We need to track all communications so we know what’s going on and can put plans in place once things start to return to normal. We will not make any arrangements for rent payments without your approval.

Maintenance, Safety Certificates & Inspections

If you are under our fully managed service, the Governments advice was update on 13th May 2020 to allow us to now get back to provide maintenance and inventory services where safe to do so, and following social distancing guidelines. We will start getting routine maintenance performed again over the next couple of weeks.

We are following guidance as it comes through regarding the completion of legally required certificates requiring a contractor to attend the property. At this time we are continuing to book these in, taking appropriate precautions to ensure safety of course.

In line with recommendations from Government and trade bodies, all mid-term inspections have been put on hold until further notice.


We are aware that both tenant and landlord incomes are already being affected.

We have reminded your tenants that they must continue to pay their rent, however we have asked them to contact us if they have concerns about their ability to meet their rent payments BEFORE the next payment is due.

If your tenant contacts us with concerns about their ability to pay their rent, we will be in touch.

Payment holidays of up to three months are being offered to landlords with buy-to-let mortgages, on the understanding the benefit is to be passed to the tenant. You should contact your mortgage provider as soon as possible if you need to take a payment holiday.

Please let us know as soon as possible if you are intending on taking a mortgage payment holiday.

Government are suspending the eviction process, with no new possession proceedings to start during the crisis. This means that you will be unable to start proceedings to evict tenants for a three-month period – whatever the reason.

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