Meet the Team

The Online Letting Agents provide a cost effective solution for landlords who want to advertise their properties on all the major property portals, without the costs associated with a traditional letting agent.

Putting customer service first, our landlords receive the support they would expect from their local agent at a cost which reflects our greatly reduced overheads.

We have a dedicated team who are able to respond to enquiries quickly and efficiently, yet still providing the personal touch.

Eleanor Carroll – Operations & Lettings Director

Founder member and director of The Online Letting Agents. Eleanor is responsible for ensuring the highest levels of service are maintained for both landlords and tenants.

Eleanor started her career in the property industry with renovations in the early noughties, then moved on to building houses, retaining some herself to build a rental portfolio. It was at this point she realised there was a need for a better alternative to traditional letting agents, and The Online Letting Agents was born.

Key Skills:
* Lettings Legislation
* Assured Shorthold Tenancy Agreements
* Property Advertising

Top Tip – Always do everything to the best of your ability. You should always be able to look yourself in the mirror and know that you have done the right thing and are the best person you can be. This ethos, shared by Eleanor and her team, is what has earnt TOLA our place as the highest rated online letting agent on Trustpilot.

If you have any questions or comments for Eleanor, please email her at eleanor@theonlinelettingagents.co.uk

Simon Fice – Technical & Finance Director

Founder member and director of The Online Letting Agents. With a responsibility for all things IT, Simon ensures that our website is up to date and simple to use. Simon sits on the board of a number of technology-based businesses.

Simon is a self-confessed workaholic. When he’s not working on the business, he’s busy at home with whatever is the next refurb project.

Key Skills:
* IT
* SEO
* Lettings Legislation

Top Tip – Think of your property advert as your “shop window”. Consider who your target tenants are, and make sure it appeals to them with bright high resolution images and a clear concise description.

If you have any questions or comments for Simon, please email him at simon@theonlinelettingagents.co.uk

Magda Kawalek – Lettings Manager

Magda has been a valued member of our team for many years. She takes care of our managed property portfolio. She has a wealth of experience in the lettings sector, is extremely customer focussed and is dedicated to providing a high level of care to both her landlords and tenants.

When she isn’t spending time with her niece and nephews, Magda like to relax with a good book or take time out at her family’s lake in the country.

Key Skills:
* Organisation
* Lettings Legislation
* Assured Shorthold Tenancy Agreements

Top Tip – Make sure you regularly check the condition of your property. Tenants might not want to bother you with little problems, but those little problems can mount up and become a big problem if left until the end of the tenancy.  Regular checks not only let you know about the condition of your property but can enable you to conduct preventive maintenance if required.

Alex Humphreys – Letting Specialist

Alex is an experienced property manager and works alongside Magda to ensure that all elements of our property management run smoothly. Always diligent in her approach, she can find a solution to any problem to guarantee issues are resolved promptly and with least disruption.

Alex is an animal lover, with some of her more unusual pets being a Puffer fish named Spot, and Pandora the Tarantula.

Key Skills:
* Organisation
* Communication
* Negotiation with contractors

Top Tip – As a landlord, you need to be willing and responsive when it comes to repairs. If issues are handled promptly, it can only improve your relationship with your tenants. This will also ensure the problem doesn’t escalate into something worse.

Sarah Dove – Lettings Manager

Sarah manages the let-only lettings team, working efficiently to make sure that properties are let quickly, and that the process from offer to move-in are completed without a hitch. She ensures the team work to the highest standards at all times.

Sarah loves taking her Sprocker for long country walks and enjoys meals out with a good glass of wine.

Key Skills:
* Building relationships with clients
* Efficiency
* Property Advertising

Top Tip – Always reference check your new tenant! Referencing is the best way to make sure your new tenant is able to pay the rent and their history of paying rent in the past.

Helen Chapman – Lettings Specialist

Helen plays a key role in the Lettings Team and works closely with Sarah to ensure the landlord and tenants journey is smooth and easy from start to finish.

Helen lives with her husband and their Springer Spaniel. She enjoys walks in the countryside followed by a glass of wine by the fire in a country pub.

Key Skills:
* Organisation
* Communication
* Attention to detail

Top Tip – Get everything in writing, starting with a really good tenancy agreement. If you have had a conversation with the tenants to verbally agree something after the contract has been signed, always follow this up clearly in writing for the tenants to agree and confirm.

Fiona Fice – Accounts

Fiona has worked in accounting for many years and takes care of all our accounts, including ensuring deposits are safely protected.

As a mum to two young boys, Fiona doesn’t have any spare time, but if she did, she’d enjoy spending it with friends, sharing a glass of wine with a good meal.

Key Skills:
* Attention to detail
* Deposit disputes
* Organisation

Top Tip – Make sure you keep your receipts and organise them by financial year. This makes submitting your tax return much easier!

If you have any queries relating to accounts, please email accounts@theonlinelettingagents.co.uk