We hear many reports of landlords who are not happy with their high street letting agents. Many simply don’t realise that there is an alternative option, whereby they can advertise their property across the internet, have tenants fully reference checked, and be sure that they have a legally binding contract with any incoming tenant.
Here is a summary of the the top 3 complaints we heard last year and how we can help:
1. “My letting agent charges a fortune!”
We have a low cost fixed fee structure. Our gold package, which is the most popular with landlords, includes advertising on all of the major property websites, including rightmove and the zoopla property group (zoopla, prime location etc), comprehensive references and a bespoke contract. Costing just £59+vat, this is a fraction of the cost of a high street letting agent.
As with high street letting agents, we charge the incoming tenant an admin fee to cover the cost of reference checks. Again, ours is a fixed cost which the tenant is informed of when the initial contact is made, and there are no hidden extras for tenants to pay.
2. “Their customer service was awful!”
The Online Letting Agents have a reputation for exceptional customer service. We have reviews (click here to view) from both landlords and tenants which are testament to the outstanding service we provide to our clients.
3. “My letting agent put terrible tenants in the property!”
When you advertise your property to let with The Online Letting Agents, you accompany the viewings. This gives you a chance to meet your potential tenants, and decide for yourself whether they are suitable. You get to choose the tenants that you like. We telephone interview every tenant we put you in contact with to ensure that they meet your criteria (for example, their benefit status, pets etc). This means that you only receive the details of tenants who are suitable. Any offer that is made on the property will be put to you and if you don’t feel comfortable with them, then we will not proceed with their application.
So if you are looking for a credible alternative to your high street agent, then look no further than The Online Letting Agents. With hundreds of happy landlords across the UK, whether you are looking for a letting agent in Hartlepool or a letting agent in St Helens, we can help.