Why are The Online Letting Agents Different?

If you have a property to let, then the quickest and easiest way to find new tenants is through a letting agent who advertises on the major property websites.  With the advent of online letting agents, such as The Online Letting Agents, landlords now have more choice than ever.

In a previous post, we discussed high street letting agents vs online letting agents, but if you have already decided to opt for the low cost online letting agency option, which online letting agent should you choose?

Here at The Online Letting Agents, we work a little differently to other online letting agents.

WE CONTACT EVERY ENQUIRER who has expressed an interest in viewing your property and conduct a short telephone interview.  By doing this we are able to give you a little information about the tenant before you contact them.  Firstly we ensure that they meet your basic criteria regarding benefits and pets, for example, and then we find out a little more about their situation, such as how many adults and children would live there, when they want to move etc.  We then send you this information via email and also send you a text with the “highlights” so that you know you have an email waiting.

WE NEVER GIVE OUT YOUR CONTACT INFORMATION.  Unlike some other online agents, it is a strict rule at The Online Letting Agents never to give out a landlords contact details or the full rental property address.  This means that you can contact tenants when you are ready, rather than being bothered by calls at inconvenient times.

WE DON’T HAVE OVER-COMPUTERISED SYSTEMS that automatically generate texts and emails.  We are people, be it at the end of the phone or on email.  If you get an email or text, it will have been written and sent by a member of the team.

EXCEPTIONAL CUSTOMER SERVICE is at the heart of everything we do.  Our customer reviews show the wealth of positive support we receive from both landlords and tenants alike, who have received a service above and beyond their expectations and are motivated to tell the world about their experience.  Hand in hand with our customer service is our commitment to finding you the best tenants for your property.  Each member of the team is aware of every property on our books, and the specific requirements of each landlord.

EXCEPTIONAL CUSTOMER SUPPORT is also at our forefront, and key to our high levels of customer service.  We can guide you through the rental process as much or as little as necessary, from offering advice and guidance on your listing, through to referencing, contracts, deposits and more. Even once a tenant has moved in, if you’ve got any queries or concerns, we’re happy to help.

As an online letting agent, we operate nationwide, so whether you are looking for a letting agent in Croydon, a letting agent in Canterbury or a letting agent in Carlisle, we can help!

If you are in any doubt about which online letting agent to choose, please call us on 03300 883973, and you will truly get a feel of our friendly and efficient customer service.

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