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Property Management Services
Less admin. More peace of mind. Choose Part Management or Full Management and let our experienced team take care of the day-to-day work of letting your property, at a clear and competitive monthly fee.
Flexible management to suit you
Whether you prefer to organise repairs yourself or want us to coordinate maintenance too, our managed services take the pressure off managing your rental property. Both packages include support with finding tenants, tenancy administration and collecting rent.
Choose your management package
Both services are available for properties in England. The key difference is who coordinates maintenance during the tenancy.
|
You manage the maintenance
Part Management4.5% per month
Minimum £55 / maximum £75 per month
Ideal if you want us to take care of the tenancy paperwork, rent and administration, while you deal directly with property maintenance. |
We coordinate maintenance
Full Management6.5% per month
Minimum £75 / maximum £110 per month
For landlords who want all the benefits of Part Management, plus a team to handle tenants’ maintenance reports and arrange repairs. |
All monthly fees include VAT. For a new letting, a £199 setup fee applies (£99 upfront and £100 from the first month’s rent). Other charges and third-party costs may apply; see the relevant service details and management agreement.
Part Management vs Full Management
| What’s included? | Part | Full |
|---|---|---|
| Advertising on major property portals | ✓ | ✓ |
| Tenant enquiries and offer handling | ✓ | ✓ |
| Assisted Viewings* | ✓ | ✓ |
| Two tenant or guarantor references** | ✓ | ✓ |
| Tenancy agreement and e-signing | ✓ | ✓ |
| Right to Rent checks | ✓ | ✓ |
| Deposit collection and protection | ✓ | ✓ |
| Rent collection and arrears chasing | ✓ | ✓ |
| Landlord statements | ✓ | ✓ |
| Check-in and check-out inventory services*** | ✓ | ✓ |
| Coordination of required certificate renewals | ✓ | ✓ |
| Tenancy and notice administration (applicable fees may apply) | ✓ | ✓ |
| Maintenance requests and repair coordination | Landlord | ✓ |
| 24/7 tenant maintenance emergency reporting | Landlord | ✓ |
* Viewings are normally carried out by the landlord unless an optional viewing service is purchased. ** Included when you first let with us. Referencing fees apply for references for subsequent lets *** One inventory/check-in and one check-out per year are included. Interim inspections are charged separately.
Already have tenants in place?
If your property is already let, you may not need to pay the new-letting setup fee. Our Property Management Transfer service is designed for landlords switching agents or moving from self-management, with no setup fee for eligible takeovers.
How does it work?
Select Part or Full Management and place your order using the relevant service page.
We send you a link to upload the property details, photographs and relevant information. We also complete the required ownership and identity checks.
We advertise your property and handle enquiries and offers. You arrange viewings, or choose our optional viewing service. We then progress referencing and tenancy setup.
We collect rent and manage the administration and compliance. If you choose Full Management, tenants can also report maintenance issues to us for coordination.
Why choose The Online Letting Agents?
Our online approach allows us to support landlords across England without the overheads of a traditional high-street branch, but don’t let that fool you. We are always here to answer the phone or emails and provide a truly personal service. We work with local inventory clerks and contractors for tasks requiring someone at the property, while our office team coordinates the tenancy and keeps you informed.
Important information about additional costs
Management fees do not include the cost of repairs, certificates, optional viewings, additional referencing, interim inspections or certain notices and other chargeable services. Under Full Management, contractor repair charges are passed on without an additional maintenance commission. Please contact us for more information or a copy of our management agreement.
Frequently asked questions
What’s the difference between Part and Full Management?
Both packages cover core tenancy administration and rent collection. With Part Management, you handle maintenance. With Full Management, tenants report maintenance to us and we coordinate repairs, including emergency reporting.
Do I have to conduct viewings myself?
Normally, yes. This lets you meet prospective tenants and choose who rents your property. An optional paid viewing service is also available.
Is there a setup fee?
For a new letting, the setup fee is £199 including VAT, split between £99 upfront and £100 from the first month’s rent. For a property with tenants already in place, please see our no-setup-fee Management Transfer service.
Are repairs included in the Full Management fee?
We coordinate maintenance, but the cost of the work itself is payable by the landlord. We seek quotes where practicable and follow the agreed maintenance authorisation arrangements.
Are property inspections included?
Interim inspections are optional and charged separately at the applicable rate. One inventory check in and one check our per year are included.
Can overseas landlords use the service?
Yes. Our management packages are available for rental properties in England, including those owned by landlords living overseas. Additional tax administration or Non-resident Landlords Scheme requirements may apply depending on your circumstances.
Can I switch from Part to Full Management?
Usually, yes. Please contact our team to discuss changing your level of service.
Ready to take the hassle out of property management?
Choose the service that suits you, or explore our transfer option if your property is already tenanted.