Category Archives: News

Service & Pricing Update for 2022

With news of another online agent being sold due to high debt levels (Howsy who also own Urban and Upad, Dexters buy Howsy) we want to assure you that we aren’t going anywhere!

We have always been owner-funded, have no debts and will continue to provide you with outstanding customer service.

What services are changing?

We’ve been listening to your feedback and will be introducing several new services as well as continuing to improve what we already have. In the past year we’ve: –

  • Introduced our self service Property Management Platform, Arthur;
  • Increased staffing levels to better handle demand for our management services;
  • Streamlined our tenant enquiry services to ensure leads get to you as quickly as possible;
  • Updated our Scottish Letting Licence to provide services across Scotland; and
  • Secured an exclusive deal with Estates Gazette:Propertylink, the UK’s leading commercial-only property website, making us the only online agent offering listings on their site.

In the next few months we’ll also be introducing: –

  • A brand new website with a client area and the ability to edit your own adverts (yes we know, it’s been a long time coming!);
  • Accompanied viewings for our Managed clients (with a similar service to follow for our Tenant Find Only clients);
  • New insurance products including Guaranteed Rent-on-Time;
  • Legal-only Protection (without rent guarantee) to cover the eviction process and costs; and
  • Featured Listings for commercial properties.

Why are our prices changing?

Increased government legislation, supplier price rises, covid and record low property stocks have made the past couple of years challenging.

We appreciate it’s been difficult for you too. To help, we have been absorbing supplier price rises as much as we can.

Sadly the time has now come for us to make a few price changes. The good news is that not all our prices are increasing; many will stay the same and our Tenant Find Only service will actually reduce in price thanks to efficiency changes.

How are our prices changing?

We remain dedicated to providing you with the most cost effective alternative to a high street agent available.

Our pricing revisions reflect supplier price changes and time consumed to deliver each service. Where we’ve made the process more efficient or have negotiated a better deal, prices have reduced. Where staff time or supplier pricing has increased, we’ve unfortunately had to increase prices.

Tenant Find Only Service
Advertising on Rightmove & Zoopla: £99. We’re removing the “Zoopla only” option.

Tenancy Administration

Bespoke tenancy agreement: £45

Deposit collection, protection and release: £20

Reference check inc full back office support: £49 per reference

Up to 2 reference checks inc full back office support (when ordered with advertising): £79

Student and guarantor reference check inc full back office support: £59

Deposit Statutory Declaration signing: £50

Property Management Service
Property maintenance has become increasingly challenging over the past few years. Along with constant legislation changes, the amount of time required to manage a property has risen. We’ve offset some of the increased monthly management fee by reducing the setup fee.

Part Managed: £199 setup fee, 4% pcm (Min £35pcm / Max £55pcm)

Fully Managed: £199 setup fee, 6% pcm (Min £60pcm / Max £95pcm)

New tenancy set up fee for existing managed properties: £100

Existing tenancy renewal: £45

Maintenance will continue to be charged to you at cost and you can request a copy of the original supplier invoice at any time.

Commercial Advertising Services
3 Months:£140 + vat

6 Months: £240 + vat

When will the new pricing start?

Our new pricing will take effect from 1st April 2022 for all new orders. Managed properties that have been with us for less than a year will move to the new pricing after their one year anniversary. All other managed properties will move to the new pricing from 1st May 2022.

Property Management from The Online Letting Agents

We offer both a part and fully managed service to our landlords, whether you just need help with the admin and legal side of things, or everything, including maintenance. Click here to read more. We may not be local to your property, but we always know someone who is, and along with our dedicated staff… Continue Reading

Management Takeover Service

Our management takeover service is HASSLE FREE with NO SET UP COSTS. With our simple pricing structure, you know exactly what you’re paying each month, with no hidden extras. You can get the ball rolling by clicking here. Fully Managed Service Our fully managed takeover service includes: * New contract and esigning (if required) *… Continue Reading

Is your agent underperforming?

Is your agent underperforming?

Not happy with your current letting agent? If you’re not happy, it’s likely your tenant isn’t either! Our management takeover service is hassle free with no set up costs, and as the highest rated online letting agent on Trustpilot, you can be sure you’re in safe hands. Click here for more information on pricing. Here’s… Continue Reading

Updated Notices for Coronavirus

*UPDATED 13th May 2021* The UK Government has published new rules for possession in England from 1st June 2021, marking the first step in ending emergency measures. The current restrictions will be tapering down – with an end to the ban on enforcement of possession, and default notice periods reducing for both Section 8 and… Continue Reading

Commercial Property Advertising Changes

Why don’t you advertise on Rightmove Commercial anymore? To date, we have been the only online letting agent to hold a Rightmove Commercial membership, meaning that our adverts appered at the top of the search results, along with other traditional commercial agents. Rightmove Commercial have changed their terms & conditions and now require that all… Continue Reading

Housing Market to Remain Open During New Lockdown

Following Boris Johnson’s announcement last night that England will return to a lockdown similar to that seen in March 2020, it has been confirmed that the housing market will be allowed to remain open. Government advice on moving home: You can still move home. People outside your household or support bubble should not help with… Continue Reading

Commercial Property Advertising

If you need to find new tenants for your commercial property, we can help! Your advert will be listed on Estates Gazette:Propertylink, the UK’s No. 1 commercial-only advertising platform, as well as the commercial pages of zoopla, primelocation and of course, our own website. Unfortunately Rightmove no longer allow online agents to hold a commerical… Continue Reading

Rent your Property Without an Agent

Being a DIY landlord doesn’t have to be difficult and can save you a fortune in fees. With the advent of online letting agents, thousands of landlords are seizing the opportunity to take a more hands-on approach to their buy-to-let properties and reaping huge financial rewards. Finding Tenants First and foremost, you need to find… Continue Reading