Category Archives: News

Our prices are changing!

As you will be aware, the tenant fees ban starts on 1st June.

This makes our current fee structure, with a contribution from both the landlord and tenant, impossible.

We’ve taken this opportunity, following feedback from our customers, to restructure our pricing in such a way to serve you better.

Rather than choosing a pre-defined advertising package, you will be able to build your own, customising the service exactly as you want.

I’m sure you’re wondering what this means for you in terms of cost! In simple terms, in order for us to continue providing the level of customer care that you’re used to, the price of our service must increase. Not only can we no longer ask tenants to cover the cost of their reference checks, but for some time now, we have been absorbing price rises from suppliers, in particular the property websites.

For our managed products, we’ve restructured the service to allow us access into markets that we were previously locked out of. When using a fixed pricing model, there’s a break-point where we became expensive as you travelled further up the country and rental prices dropped below a certain threshold. In order to fix the issue and make the pricing fairer, we needed to move to a percentage based model, however, we didn’t want to leave this open ended so we put a cap on the management fees too (Part Managed 3.5% – Min £30/Max £50 pcm, Fully Managed 5% – Min £50/Max £85 pcm). For our existing landlord’s it’s roughly a 50/50 split to those that will pay slightly more and those that will pay slightly less. We’ll be writing to you in due course, but won’t be making any changes until your next tenancy renewal after 1st June 2019.

Our new pricing will start from Monday 13th May. You’ll notice the website is down for most of Sunday 12th May but will be able to access the entire site from the 13th.

We’re committed to providing a quality service at a competitive price, and you can rest assured that you’ll continue to receive the same great level of customer care – nothing will change there!

We would like to take this opportunity to thank you for your continued support.

Tenant Fees Ban FAQ’s

We’ve put together a few frequently asked questions about the new Tenants Fees ban coming into force 1st June 2019 (England Only at the moment). ********* When does the tenant fees ban start? Does the ban apply to all tenancies? Will tenancies I already have be affected? What can tenants be charged for? What can’t… Continue Reading

Proposals to Abolish Section 21 Notices

As part of a complete overhaul of the sector, the government has outlined plans to consult on new legislation to abolish Section 21 evictions – so called ‘no-fault’ evictions. The Welsh Assembly has subsequently announced the same proposals. Section 21’s Scottish equivalent has already been removed north of the border. The section 21 notice is a minimum… Continue Reading

Your Guide to the Tenant Fees Ban

As you will know, from 1st June 2019 neither agents nor landlords will be able to charge tenants any fees in connection with a tenancy in England (joining Scotland where the ban is already in place, Wales will join on 1st Sep 2019). The new rules apply to all new tenancies (other than company lets and… Continue Reading

Removal of “No DSS” from adverts

In line with new recommendations, The Online Letting Agents will be removing references to “no housing benefit claimants” from all of our adverts from 15th April 2019, and will no longer screen tenants on this basis. All enquiries will be sent directly to the landlord, to give them the opportunity to assess each individual on… Continue Reading

New Energy Efficiency Rules from Monday 1st April

New energy efficiency rules for rental properties in England and Wales come into force on Monday, April 1, 2019. They spell out the costs that landlords legally face in improving properties that have an EPC rating below E. The Statutory Instrument to bring them in was made super-quietly earlier this month on March 15. It… Continue Reading

Comprehensive guide the the Tenant Fees Act 2019

The Tenant Fees Act 2019 commences from 1 June 2019 and applies to England only (for the time being as it has the ability to extend to Wales). The Act controls what payments a landlord or letting agent may require “in connection with a tenancy of housing in England.” and restricting what third-party contracts a… Continue Reading

Electrical safety checks to become mandatory

The Ministry of Housing, Communities and Local Government (MHCLG) has announced that mandatory five-year electrical installation checks (Electrical Installation Condition Report, EICR) on private rented housing in England will be introduced. The implementation date has not yet been clarified, but the MHCLG intends to introduce legislation as soon as parliamentary time allows. A transitional period will… Continue Reading

Housing Complaints Resolution Service announced

The government have announced plans to launch a complaints service for homeowners and tenants. The new Housing Complaints Resolution Service will provide a straight-forward way for buy to let tenants and homeowners to get help when faced with unresolved disputes about problems with their home, such as repairs and maintenance. Under the new scheme, private… Continue Reading